Content Moderation
Last updated: September 24, 2026
This page explains, in one place, what content is not allowed on Klippfy, how we detect it before delivering it to you, how to report something you see, and what happens after a report. It complements section 4 ("Acceptable use") of the Terms and Conditions and section 4 of the AI Policy — this page focuses on process, those documents on the rules.
1. What we automatically review
Automatic filter before you get a result
Every AI-generated image and video Klippfy produces passes through an automated content classifier before you can view or download it. If the result flags a prohibited category, it is never delivered to you: the generation is marked as failed, your credits are refunded, and the finding is logged for human review.
This filter covers AI-generated content (Generate Video, Generate Image, AdMaker, Idea to Video, Show My Product). It does not currently cover content you upload for processing (for example, your own video that you turn into clips) — that depends on the reporting process in section 3, unless we receive a third-party notice first.
2. What is prohibited
You may not use Klippfy to generate, upload, or distribute content that:
- sexualizes, endangers, or involves minors in any form — zero tolerance, no exceptions;
- is non-consensual sexually explicit content, including content that sexualizes an identifiable real person without their authorization;
- impersonates or imitates a real person (voice, face, or identity) without their explicit, verifiable, and prior consent — see section 4 of the AI Policy on real identity and synthetic content;
- impersonates public figures, officials, or candidates for disinformation or fraud purposes;
- incites or facilitates violence, hatred, or discrimination against a person or group;
- infringes a third party's copyright — see the DMCA Policy for the specific copyright process;
- is illegal in the jurisdiction where you publish it or where Klippfy operates.
3. How to report content
If you see content generated or hosted on Klippfy that you believe violates these rules:
- Write to us at [email protected] with the link or identifier of the content and a description of why you believe it violates the policy.
- For copyright specifically, use the DMCA Policy process instead — it has different formal requirements.
- For a security vulnerability, use the Security process instead.
You don't need a Klippfy account to report content.
4. What happens after a report
- A human reviews the case with the available evidence (not just the automated moderation result, if there was one).
- If the violation is confirmed: the content is removed, the corresponding sanction is applied (see section 5), and you're notified of the outcome if you left contact information.
- If it's not confirmed: the content stays up and we let you know that too, without you having to follow up.
We're not obligated to explain the technical detail of what triggered an automated detection — doing so could teach people how to evade the filter — but we will tell you whether your report resulted in an action or not.
5. Sanctions
| Situation | Consequence |
|---|---|
| 1st confirmed violation | Email warning, explaining which rule was violated |
| 2nd confirmed violation (12 months) | Temporary suspension (72h); credits from that generation are not refunded |
| 3rd confirmed violation (12 months) | Permanent ban, no refund of remaining balance |
| CSAM, any amount | Immediate permanent ban + NCMEC report, no strikes process |
6. Appeal
- Write to [email protected] stating which decision you want to appeal.
- It's reviewed by someone on the team. We respond within [TO COMPLETE: define timeframe, e.g. 5 business days].
- If the decision is reversed: credit refund if applicable, and access restored.
- CSAM cases have no appeal prior to suspension — the account stays suspended while any claim is reviewed.
7. Contact
Klippfy — [TO COMPLETE: full legal/company name and registered address in Mexico] — [email protected]