Help & Support
How can we help you?
Write to us directly
For issues with your account, payments, or any specific question, write to us and we'll reply by email.
Email [email protected]Report a bug or suggest an improvement
If you found something broken, or have an idea to make Klippfy better, we'd love to hear it.
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Terms and conditions, privacy, cookies, AI, DMCA, affiliates, API, and security.
View legal documentsFrequently asked questions
How long are my videos and clips kept?
Original videos and generated clips are automatically deleted from our storage 7 days after processing. Download your clips before that period passes. More detail in the Privacy Policy.
How do I cancel my subscription?
You can cancel at any time from the Paddle customer portal, in the same number of steps you used to subscribe. Access remains active until the end of the period you already paid for. Keep in mind your subscription renews automatically at the end of each period unless you cancel before that date; we notify you by email before each renewal.
Can I get a refund?
Our general policy is that sales are final. If you are a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal under certain conditions. See the full detail in the Terms and Conditions, section 6.
I deleted a clip by mistake — can I get it back?
No. "Delete forever" permanently erases the clip and cannot be undone, which is why we ask you to confirm before doing it. If the issue is something else, write to us and we'll see what we can do.