Refund Policy

Last updated: October 12, 2026

We want you to pay only for what works for you. That's why you can try Klippfy for free before paying and, if your first purchase doesn't convince you, we give you your money back. This page explains exactly when a refund applies and how to request it. It complements section 6 ("Subscriptions, payments and cancellation") of the Terms of Service; if anything conflicts, this page prevails.

1. Summary

• First purchase: full refund within 14 days if you used no more than 20% of your plan's minutes and credits.
• A renewal you forgot to cancel: full refund within 7 days if you haven't used anything since the renewal.
• Duplicate charge or billing error: full refund, always.
• An AI generation that fails on our side: the credits go back to your balance automatically.
• Cancelling mid-month: no prorated refund, but you keep access until the end of the paid period.

2. Try it free first

The Free plan includes 20 minutes of video per month, requires no card and lets you upload, review and download clips. Reviewing and discarding candidate clips doesn't use your quota. We recommend trying it with your own videos before choosing a paid plan.

3. 14-day guarantee on your first purchase

If this is the first time you pay for a Klippfy plan (Starter, Pro or Business), we refund 100% of that first payment when both conditions are met:

1. You request it within 14 calendar days of the charge.
2. You used no more than 20% of the minutes and no more than 20% of the credits included in that plan.

Why the usage limit exists: every processed minute and every AI generation has a real compute and provider cost that we pay at that moment. The limit lets you test the plan thoroughly without the full service being consumed and then refunded.

The guarantee applies once per person or company (not per account or per plan).

4. Renewals

Subscriptions renew automatically at the end of each cycle and we email you before every renewal. If you forgot to cancel, we refund 100% of that renewal if you request it within 7 days of the charge and haven't used minutes or credits since that renewal.

You can cancel at any time from your account (Paddle customer portal). Cancelling stops the next charge and you keep your plan until the end of the period already paid; after that your account moves to the Free plan.

5. Duplicate charges and billing errors

If you were charged twice, charged for a different plan than the one you chose, or charged after cancelling in time, we refund the full incorrect amount, regardless of usage or of when you notice it.

6. Technical failures

Credits are deducted when a generation or processing job starts. If it fails for a reason outside your control (an AI provider outage, a timeout or an error on our side), the credits are returned to your balance automatically, without you having to ask.

If a failure on our side prevented you from using the service for a significant part of your paid period, write to us: we review each case and may offer a prorated refund or additional credits.

7. What is not refundable

• The remaining days of the current period when you cancel (you keep access until it ends).
• Unused minutes or credits: they have no cash value (see section 6.1 of the Terms).
• Payments where the guarantee's usage limit (section 3) was exceeded, or outside the time limits of sections 3 and 4.
• Accounts suspended for violating the Terms or the moderation policy.
• Currency exchange differences or fees charged by your bank or card issuer.

8. Consumers in the European Union and the United Kingdom

If you are a consumer in the EU or the UK, in addition to this policy you have the 14-day statutory right of withdrawal, as described in section 6 of the Terms of Service. Nothing on this page limits the mandatory rights granted to you by the consumer protection law of your country.

9. How to request a refund

1. Email [email protected] from your account email with the subject "Refund request".
2. Include the Paddle order or invoice number (it's in your purchase confirmation email) and, if you like, the reason: it helps us improve.
3. We reply within 3 business days.

Payments are processed by Paddle.com, which acts as the Merchant of Record for your purchase. The refund is therefore issued by Paddle to the same payment method you used; depending on your bank, it can take 5 to 10 business days to appear. When we refund a payment, the associated plan is cancelled, the minutes and credits from that payment are voided and your account returns to the Free plan.

10. Chargebacks

If you have a problem with a charge, please write to us before opening a chargeback with your bank: we can almost always solve it faster. A chargeback suspends the account immediately while the dispute is resolved (see section 6.1 of the Terms).

11. Contact

Klippfy — [COMPLETAR: razón social completa y domicilio legal en México] — [email protected]